Eco-Efficient
Operations

Travelers is committed to a long-term sustainable approach to protecting the environment, balancing environmental considerations and social responsibility with our overall business goals. We continuously look for cost-effective ways to minimize our impact on the environment, which can also reduce our operating expenses, without compromising on our promise to customers and employees.

APPROACH
Approach

As an insurer, most of our greenhouse gas emissions (GHG) are from office activity, mobile combustion (e.g., claim vehicles, commuters) and business travel. While these sources are relevant to our operating costs and environmental impact, our primary climate-related risks and opportunities relate to our property insurance and claims service, which we cover in our Climate Strategy, Public Policy and Disaster Preparedness & Response sections of this site. 

Our Chief Administrative Officer — a member of the company’s Management and Operating Committees — oversees office activity, mobile combustion and business travel enterprise-wide with the help of the Corporate Real Estate and Procurement teams. These teams continuously monitor and analyze all of our operations and facilities to identify ways to operate more efficiently, reduce environmental impact and lower operating expenses. We prioritize projects based on their expected financial impact, so our efforts to reduce our energy consumption and waste lower both operating expense and environmental impact. Our GHG Inventory & Goals section summarizes our progress to reduce direct and indirect GHG emissions.

ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM
Environmental Policy & Mangement System

Travelers Environmental Policy, approved by senior management, outlines some of the steps we take to operate more efficiently and in an environmentally conscious manner, including:

  • Continuously reviewing our equipment and technology, installing more efficient versions when needed;
  • Conducting assessments with utility providers to better understand and adjust our energy usage; and
  • Monitoring waste output to ensure we recycle as much as possible.

In addition, all Travelers-owned campuses are ENERGY STAR® certified and undergo an annual recertification process. We also respond annually to the CDP Climate Change survey. 

As stated in our Supplier Code of Conduct, we expect our suppliers to comply with all applicable environmental laws and to work to minimize any negative environmental impact from their operations, including reducing or mitigating emissions, increasing sustainable use of natural resources and reducing or eliminating waste. Our Procurement team also oversees comprehensive vendor selection and supply chain management processes, including the review of climate and environmental considerations, where appropriate.

Travelers continues to analyze the company’s operational impacts on the environment and works to minimize negative implications. We utilize an environmental management system that regularly reviews our operations to measure our impacts and to identify opportunities that increase efficiency and reduce costs.

Some of the key elements of our environmental management system include:

  • Periodic recommissioning of facilities;
  • Evaluating emerging technologies, such as alternative energy, and their potential use in our facilities;
  • Partnering with power and other utility providers to review our operations and, when available, leveraging their incentive programs to help fund our improvements;
  • Evaluating potential changes to energy regulations that may impact our costs and operations;
  • Using technology to fine tune operational parameters; and
  • With respect to waste, minimizing and recycling as much waste as possible.
GHG INVENTORY & GOALS
GHG Inventory & Goals

Travelers set a goal to reduce the company’s absolute Scope 1 and 2 emissions by 40% by 2020, based on a 2011 base year. As of the end of 2017, we have achieved 88% of this goal. The Scope 1, 2 and 3 emissions data in the table below has been verified by an independent third party. We outline our GHG inventory, boundary and third-party assurance further in our 2018 CDP Climate Change survey response.

Since 2011, Travelers reduced the company’s absolute Scope 1 and 2 emissions by more than 35%.

Metric

2018

2017

2011

Scope 1 GHG Emissions (metric tons CO2e)

25,591

26,640

37,436

Emissions from Mobile Combustion
(metric tons CO2e)

24,329

25,405

36,574

Emissions from Office Activity
(metric tons CO2e)

1,262

1,235

862

Scope 2 GHG Emissions*
(metric tons CO2e)

29,881

28,250

47,167

Total Scope 1 and Scope 2 GHG Emissions
(metric tons CO2e)

55,472

54,890

84,603

GHG Emissions per Revenue

(metric tons CO2e per $)

 0.00000183

0.00000189

0.0000033248

GHG Emissions per FTE
(metric tons CO2e per person)

1.85

1.83

2.76

Scope 3 Emissions from Travel

18,584

18,175

Not Tracked

Percentage of Electricity from
Renewable Sources

17%

15%

Not Tracked

Percentage of Total Energy from
Renewable Sources

5%

4.5%

Not Tracked

*Location-based method.
WATER & WASTE
Water & Waste

Travelers monitors waste and water across the company’s operations and has implemented certain practices to help ensure proper waste handling and water use. Specifically, we:

  • Employ a third-party vendor to properly recycle and dispose of obsolete IT equipment;
  • Shred and recycle all paper at our largest campuses and all confidential paper at leased offices;
  • Installed auto-shutoffs on most faucets; and
  • Are installing water bottle filling stations in all new workspaces, to reduce the use and disposal of single-use plastic water bottles.

In 2018, we began implementing an owned-portfolio inventory, which will allow us to track waste and water usage, and plan to report relevant waste and water metrics in future reports. As with energy and GHG emissions, we see many opportunities to align our long-term financial interests with responsible water use and waste disposal, creating value for our shareholders and the environment.

Key Initiatives

Our Drivers of Sustained Value

Business Strategy & Competitive Advantages
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Risk Management
Climate
Strategy
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Customer
Experience
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Cybersecurity
Disaster Preparedness
& Response
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Eco-Efficient
Operations
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