Test and Learn of IoT Devices

Travelers is collaborating with customers to understand the potential benefits offered by a wide variety of Internet of Things (IoT) devices through a test-and-learn program in our Property and Boiler & Machinery businesses. The early detection of conditions or factors that can cause a loss can help customers avoid or mitigate claims and inform their operational practices. Some of the additional benefits our customers could potentially realize include cost savings, streamlining maintenance activities and achieving greater visibility into their operations. 

We have a team dedicated to identifying potential IoT vendors for particular use cases, vetting the devices’ design and construction, testing them at our Forensics Laboratory and offering them to customers for pilot use. Sample use cases include frozen pipes, water leakage, power monitoring, machine health, environmental issues (CO₂, humidity), pressure monitoring, and vibration and motion detection, among others. Through this work, we hope to establish relationships with leading IoT providers and enhance Travelers Business Insurance customers’ experience and their ability to mitigate risk at their properties.