About Our

We believe it is important for our shareholders and other stakeholders to understand how we create value over time, in the broadest sense. This website conveys our multifaceted value creation strategy for our investors and other key stakeholders.


At Travelers, we recognize that our long-term success — our ability to create long-term value for our shareholders — depends not only on our financial strategy, business objectives and competitive advantages, but also on keeping our promise to be there for our customers, communities and employees. For this reason, sustainability is embedded in how we conduct our business. Through this integrated website, we articulate our comprehensive approach to value creation over time. 

Except where noted, the information covered on this site highlights our performance and initiatives in fiscal year 2018. We used multiple frameworks to guide our disclosures. Based on extensive discussions with investors, we determined that it would be helpful to align our disclosures with the Sustainability Accounting Standards Board (SASB) standards for the insurance industry, the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD), the International Integrated Reporting Council (IIRC) <IR> framework and the Global Reporting Initiative (GRI) standards. In particular, integrated reporting aligns closely with our approach to long-term value creation, in which business strategy and performance are inextricably linked with fulfilling our commitment to our customers, our communities and our employees. In addition to publishing standalone SASB and TCFD Reports, we are providing a Content Index that directs users to disclosures on our integrated website relevant to GRI and IIRC frameworks.

In addition to being vetted by each of our relevant internal subject matter experts, the content on this site was reviewed by our ESG Committee, Disclosure Committee and Legal and Finance Departments.

We appreciate all feedback related to this site. If you have any comments or questions, we encourage you to contact Sustainability@Travelers.com.

Stakeholder Engagement & Topic Prioritization

We regularly engage with our investors, customers, employees, agents and brokers, regulators, rating agencies and other stakeholders on business issues and environmental, social and governance (ESG) topics of interest to them.

In advance of preparing this site, Travelers engaged with institutional investors representing approximately 50% of the company’s outstanding shares at the time to understand their views with respect to ESG disclosure. These engagements served as the foundation for our approach to reporting, the frameworks and standards with which we have aligned our disclosures and the specific topics we cover on our site.

Additionally, in preparation for providing enhanced disclosure through this site, we conducted a prioritization exercise to help focus our ESG reporting to the topics most relevant to our industry, our business and our stakeholders.

To identify a universe of ESG topics potentially relevant to our industry, we reviewed internal documents, industry and peer reporting, analysis by prominent ESG data providers and sustainability frameworks (SASB, GRI).

After identifying the potentially relevant topics, we prioritized them based on a series of internal group discussions, each dedicated to a distinct stakeholder group — Travelers, investors, customers, employees, agents and brokers. The dialogues were supplemented by evidence from industry sources and results of prior stakeholder feedback (e.g., customer, agent and broker, and employee engagement surveys), including feedback from our investor interviews.

Working with our ESG Committee, as well as the internal dialogue participants, we then refined the list of priority topics to the following 15 topics, in addition to our Business Strategy & Competitive Advantages:

Our Drivers of Sustained Value

Click on the above links for a discussion of how each topic helps advance our long-term strategy and contributes to sustained value creation at Travelers.

Frameworks, Standards & Surveys
This website communicates our company’s value creation story holistically. The reporting on this site is aligned with several leading frameworks and links to our responses to certain sustainability-related surveys.
International Integrated Reporting Council (IIRC)
The IIRC is a global coalition of regulators, investors, companies, standard setters, accounting professionals and NGOs promoting a principles-based integrated reporting framework as the next step in the evolution of corporate reporting. This approach links communications on business strategy, sustainability and financial management. See our related disclosures within our Content Index.
Global Reporting Initiative (GRI)
The GRI provides a set of principles and guidelines by which organizations can report on sustainability, as well as a list of required and suggested disclosures. See our Content Index for our full set of GRI disclosures.
Sustainability Accounting Standards Board (SASB)
Through extensive research and meeting with industry participants, SASB developed a set of sector-specific sustainability accounting standards that encourage public companies to disclose relevant ESG information to investors. This report marks the first time that Travelers has reported against SASB’s insurance industry standards, which were finalized in the fall of 2018.
Task Force on Climate-related Financial Disclosures
The Financial Stability Board Task Force on Climate-related Financial Disclosures (TCFD) has developed a voluntary, consistent climate-related financial risk disclosure for use by companies in providing information to investors, lenders, insurers and other stakeholders. This report provides our first disclosure consistent with the TCFD recommendations.
CDP has developed questionnaires to drive global disclosure for investors, companies, cities, states and regions to manage their environmental impacts. Travelers has long supported voluntary climate disclosures and first responded to the CDP’s Climate Change survey in 2003 — the first year CDP issued its carbon disclosure survey. Our most recent CDP Climate Change survey response is available here.
National Association of Insurance Commissioners (NAIC) Insurer Climate Risk Disclosure Survey
Travelers responds annually to the NAIC Insurer Climate Risk Disclosure Survey. The survey comprises eight questions that assess insurer strategy and preparedness in the areas of investment, mitigation, financial solvency (risk management), emissions/carbon footprint and engaging consumers. Review our most recent NAIC Insurer Climate Risk Disclosure Survey submission here.