Ethics & Responsible Business Practices: Ethics & Compliance Training & Awareness

Upholding a culture of honesty, integrity and accountability is critical to the long-term success of our organization. To support this culture, we promote ethics and compliance awareness across our operations. On an annual basis, our employees are required to complete our Ethics and Compliance Training and Certification program, which includes:

• Code of business conduct and ethics training and certification. We require our employees to complete annual ethics training, which includes training modules on a variety of important topics, such as anti-bribery and anti-corruption. Additionally, our employees and directors must certify annually that they have reviewed, understand and agree to comply with the principles set forth in the Code.
• Policy certification. We expect all employees to familiarize themselves with, and confirm their compliance with, applicable company policies. These policies include:
  • Anti-Bribery and Anti-Corruption
  • Information and System Use
  • Equal Employment Opportunity
  • Fair Access to Insurance Products
  • Gifts to Government Officials
  • Harassment-Free Workplace
  • Internal Dispute Resolution
  • Nepotism, Favoritism and Personal Conflict of Interest
  • Respectful Workplace
  • Security Trading for Employees
  • Security Trading for Executives
  • Social Media
  • Supplier Management
  • Whistleblowing and Non-Retaliation

Bribery and corruption are wholly inconsistent with our company’s core values of honesty, integrity and accountability, and we have instituted policies, procedures and internal controls for complying with anti-bribery and anti-corruption laws. Travelers strictly prohibits any promise, any offer or the provision of anything of value to any government official or any other person for the purpose of improperly obtaining or retaining business, improperly influencing action or obtaining any form of improper benefit; this includes prohibiting the offering or giving of anything of value to expedite routine government actions – commonly referred to as facilitation payments. We provide our employees with additional information regarding our expectations in our internal Anti-Bribery and Anti-Corruption Policy.

Additionally, we are committed to providing a fair and inclusive workplace where all employees are treated with dignity and feel valued, respected and supported. Among other things, we require our employees to complete harassment awareness training, and our Internal Dispute Resolution Policy allows employees to seek review of employment-related issues, concerns, actions and decisions. To learn more about our employee practices and programs, see our Human Capital Management and Diversity & Inclusion sections.