Simplifying the Customer Experience
At Travelers, delivering digital-first solutions means keeping the customer in mind every step of the way. As but one example, our redesigned MyTravelers® mobile app features a streamlined experience that allows customers to access their policy and billing information 24/7. The MyTravelers app has earned a 4.7-star review based on nearly 33,000 ratings – and we are still hard at work to make user experiences even more intuitive.
When customers need us, it’s often during difficult circumstances, so we strive to make interacting with Travelers as simple as possible, with features that are easy to use. We have recently enhanced the app so that:
- Auto policyholders can download and save auto ID cards to their mobile device wallet.
- Auto customers with Roadside Assistance Coverage can request and track roadside assistance through the app and track the vehicle on its way via the app’s map functionality.
- Customers can contact their agent directly from the app.
- Customers can use the app to communicate directly with their Claim professional via secure messaging and track the status of their claim.
By listening to customer feedback and understanding consumers’ changing expectations, we are constantly evolving our mobile app capabilities to deliver an exceptional customer experience.