Illustrative Initiatives
We recognize that long-term success depends not only on our financial strategy, business objectives and competitive advantages, but also on keeping our promise to be there for our customers, communities and employees. The following initiatives illustrate our integrated approach to sustained value creation and how we bring the Travelers Promise to life.
Climate strategy
Environmental Initiatives in Europe
Growing the Travelers Europe Forest
Within our European operations, we partner with OnHand, a “tech for good” organization that facilitates community and environmental sustainability initiatives in the United Kingdom and Ireland, including the “Travelers Europe Forest” tree-planting program.
IBHS Sponsorship
Supporting Research in Severe Weather Readiness and Response
Travelers has partnered with the Insurance Institute for Business & Home Safety (IBHS) for more than 20 years.
Travelers Fortifies Communities
Building Strong, Resilient Communities
We partner with Habitat for Humanity®, SBP, Smart Home America, Team Rubicon and the Insurance Institute for Business & Home Safety to build affordable, wind-resistant homes to FORTIFIED Home™ standards throughout the country.
Travelers Institute®
Thought Leadership on Disaster Preparedness
The Travelers Institute has an extensive history of advancing education and dialogue around disaster preparedness.
Wildfire Defense Services
Protecting Our Customers from Increased Wildfire Risk
While our commitment to our customers is to make them whole after a covered loss such as a wildfire, we also help our customers avoid the loss entirely or mitigate the loss should one occur.
Community
Affordable Housing
Support through Funding and Volunteerism
Travelers continues its partnership with Habitat for Humanity® International and other nonprofit organizations focused on helping individuals and families achieve independence through safe and affordable housing.
BestPrep
Cultivating Our Talent Pipeline
Travelers provides volunteer and financial support to BestPrep, an organization focused on preparing Minnesota youth for success in school, their careers and life.
Connecticut Invention Convention
Inspiring the Next Generation of Inventors
Travelers employees across the nation served as volunteers and judges for the Connecticut Invention Convention, an entrepreneurial competition among innovative students in grades K-12.
Featured Service Project
Play Together, Stay Together
For our 2024 featured service project, Travelers partnered with the nonprofit One Family Illinois to build a KABOOM! playground and recreational area for foster children and families in Chicago’s Auburn-Gresham community.
Investing in College Access and Success
Supporting Nonprofits to Help Students Succeed
To help high school and college students in under-resourced communities gain access to college and find a career path, Travelers partners with four key organizations: College Possible, Hartford Promise, The Opportunity Network and uAspire.
Travelers Championship®
Our Signature Community Event
The Travelers Championship® golf tournament is a PGA TOUR Signature Event, and it showcases how our company and employees maintain a strong commitment to the communities in which we live and work.
Junior Achievement Insurance Learning Labs
Fostering Financial Literacy and Insurance Know-How
Travelers has partnered with Junior Achievement for nearly two decades, providing financial support and employee volunteers for local programs.
Travelers Art Speaks
Advancing Inclusion through the Arts
Travelers Art Speaks is an employee-focused program that leverages Travelers’ investment in arts and cultural organizations to spark meaningful and thought-provoking conversations with participating employees.
Travelers EDGE®
Transforming Tomorrow’s Workforce
Travelers EDGE®, our signature career-pipeline program, provides students with a unique, holistic approach to college and career readiness.
Environmental Initiatives in Europe
Growing the Travelers Europe Forest
Within our European operations, we partner with OnHand, a “tech for good” organization that facilitates community and environmental sustainability initiatives in the United Kingdom and Ireland, including the “Travelers Europe Forest” tree-planting program.
American Forests Partnership
Partnering for a Purpose – Helping to Reforest North America
Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.
Community Service Vehicle Donations
Driving Opportunity
Travelers is proud to partner with Recycled Rides®, a program managed by the National Auto Body Council that brings together insurers, auto repair shops and community members to donate refurbished vehicles to those without reliable transportation.
Travelers Fortifies Communities
Building Strong, Resilient Communities
We partner with Habitat for Humanity®, SBP, Smart Home America, Team Rubicon and the Insurance Institute for Business & Home Safety to build affordable, wind-resistant homes to FORTIFIED Home™ standards throughout the country.
Customer experience
MyTravelers®
Simplifying the Customer Experience
Through the newly designed MyTravelers® web and mobile app experiences, customers can manage payments through bill pay and auto pay options; access, download and print insurance cards; file and track claims and chat with a Claim professional; and more.
toolkitPlus
Adding Value for Agents and Brokers
The toolkitPlus platform offers a full suite of free, customizable material, allowing agents and brokers to connect with customers via email, social media, video, digital advertising and more.
American Forests Partnership
Partnering for a Purpose – Helping to Reforest North America
Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.
IntelliDrive®
Leveraging Telematics to Encourage Safe Driving
Through consistent feedback and educational tips, our customers can better understand their driving habits and have the opportunity to influence their auto insurance premium by participating in our IntelliDrive® smartphone-based telematics programs.
Wednesdays with Woodward® Webinar Series
Thought Leadership Programming
The Travelers Institute’s Wednesdays with Woodward® webinar series explores pressing issues at the intersection of public policy, insurance, business and leadership.
Wildfire Defense Services
Protecting Our Customers from Increased Wildfire Risk
While our commitment to our customers is to make them whole after a covered loss such as a wildfire, we also help our customers avoid the loss entirely or mitigate the loss should one occur.
Data privacy & cybersecurity
2024 Travelers Risk Index
Understanding the Growing Concern over Cyber Risks
The Travelers Risk Index, our annual national survey of approximately 1,200 business leaders, reveals that cyber risks have reclaimed the top spot among business concerns for 2024.
Cybersecurity
Cybersecurity Awareness Month
During Cybersecurity Awareness Month, Travelers initiates a campaign to highlight critical cyber-related risks, as well as actions employees can take to safeguard Travelers’ and our customers’ information.
Travelers Institute®
Cyber: Prepare, Prevent, Mitigate, Restore®
Recognizing that education is critical to enhancing cybersecurity, the Travelers Institute has been promoting cyber awareness through a series titled Cyber: Prepare, Prevent, Mitigate, Restore®.
Disaster preparedness & response
National Catastrophe Center
Catastrophe Planning and Response
Our National Catastrophe Center is the hub of our catastrophe response planning and event response efforts.
Travelers Fortifies Communities
Building Strong, Resilient Communities
We partner with Habitat for Humanity®, SBP, Smart Home America, Team Rubicon and the Insurance Institute for Business & Home Safety to build affordable, wind-resistant homes to FORTIFIED Home™ standards throughout the country.
Wildfire Defense Services
Protecting Our Customers from Increased Wildfire Risk
While our commitment to our customers is to make them whole after a covered loss such as a wildfire, we also help our customers avoid the loss entirely or mitigate the loss should one occur.
IBHS Sponsorship
Supporting Research in Severe Weather Readiness and Response
Travelers has partnered with the Insurance Institute for Business & Home Safety (IBHS) for more than 20 years.
Travelers Institute®
Thought Leadership on Disaster Preparedness
The Travelers Institute has an extensive history of advancing education and dialogue around disaster preparedness.
Eco-efficient operations
Greening Claims
Monitoring the Environmental Impact of Our Vehicle Usage
Travelers maintains a fleet of vehicles operated primarily by Claim and Underwriting professionals. We work to minimize the number of vehicles and regularly evaluate our fleet options and plan to continue to transition our fleet to more environmentally efficient vehicles over time.
Office Renovations
Boosting Engagement and Saving Energy
The workspace redesign in our U.S. offices includes LED lighting upgrades and more efficient HVAC systems, which reduce the total energy required to run our buildings.
American Forests Partnership
Partnering for a Purpose – Helping to Reforest North America
Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.
Human capital management
Making Mental Health a Priority
Shattering the Stigma
Travelers provides a robust collection of benefits for employees that support all aspects of their lives, including their mental well-being.
Travelers Institute®
Travelers Institute University Outreach
The Travelers Institute supports the next generation of risk and insurance professionals by partnering with colleges and universities to offer a range of educational opportunities.
Committed to Military Veterans
Supporting Those Who Serve
Military veterans can face challenges when transitioning to the civilian workforce. Travelers recognizes that military veterans can bring valuable experiences and skills to the corporate world and is committed to supporting and helping veterans reintegrate into the workforce.
Fostering a More Inclusive Workplace for People with Disabilities
Providing Opportunities for Employees to Achieve Their Full Potential
As part of our commitment to fostering an inclusive culture and a work environment where everyone can thrive, Travelers partners with several organizations to support individuals of all abilities in the workplace.
Innovation
IntelliDrive®
Leveraging Telematics to Encourage Safe Driving
Through consistent feedback and educational tips, our customers can better understand their driving habits and have the opportunity to influence their auto insurance premium by participating in our IntelliDrive® smartphone-based telematics programs.
Claim University
Training World-Class Claim Professionals
Our Claim University team, based at our innovative flagship educational center in Windsor, Connecticut, is dedicated to providing technical training and professional development opportunities for our Claim employees.
Innovation for Safety
Leveraging Technology to Improve Worker Safety
Travelers leverages AI-assisted ergonomic assessments to help our customers improve worker safety.
National Catastrophe Center
Catastrophe Planning and Response
Our National Catastrophe Center is the hub of our catastrophe response planning and event response efforts.
Public policy
Travelers Institute®
Forces at WorkSM Initiative
The Travelers Institute launched the Forces at WorkSM initiative, offering a range of virtual and in-person programming to help the company’s business partners, its customers and the broader business community better navigate today’s most pressing workforce issues.
Travelers Institute®
Distracted Driving – Every Second Matters®
The Travelers Institute launched the Every Second Matters education campaign in 2017 to help combat distracted driving.
Travelers Institute®
Cyber: Prepare, Prevent, Mitigate, Restore®
Recognizing that education is critical to enhancing cybersecurity, the Travelers Institute has been promoting cyber awareness through a series titled Cyber: Prepare, Prevent, Mitigate, Restore®.
Wednesdays with Woodward® Webinar Series
Thought Leadership Programming
The Travelers Institute’s Wednesdays with Woodward® webinar series explores pressing issues at the intersection of public policy, insurance, business and leadership.
Travelers Institute®
Thought Leadership on Disaster Preparedness
The Travelers Institute has an extensive history of advancing education and dialogue around disaster preparedness.
Small Business – Big Opportunity®
Small Business Advocacy
Through its initiatives and programs, the Travelers Institute helps promote small business success by convening business owners around the country with industry experts to explore solutions to everyday business challenges.
Travelers Institute®
Travelers Institute University Outreach
The Travelers Institute supports the next generation of risk and insurance professionals by partnering with colleges and universities to offer a range of educational opportunities.
Safety & health
Travelers Medical Capabilities
ConciergeCLAIM® Nurse: Helping Injured Employees Return to Work
A one-on-one connection between a nurse and the injured employee, pioneered by the Travelers ConciergeCLAIM® Nurse program, helps injured employees access quality health care, stay engaged in the workforce and return to work as soon as medically appropriate.
Travelers Medical Capabilities
MyTravelers®: Secure and Convenient Access from Anywhere
Through MyTravelers® for Injured Employees, injured employees are empowered to engage in their return-to-work journey, provide updates regarding their recovery and interact with us digitally throughout the claim process.
Travelers Institute®
Forces at WorkSM Initiative
The Travelers Institute launched the Forces at WorkSM initiative, offering a range of virtual and in-person programming to help the company’s business partners, its customers and the broader business community better navigate today’s most pressing workforce issues.
Innovation for Safety
Leveraging Technology to Improve Worker Safety
Travelers leverages AI-assisted ergonomic assessments to help our customers improve worker safety.
Making Mental Health a Priority
Shattering the Stigma
Travelers provides a robust collection of benefits for employees that support all aspects of their lives, including their mental well-being.
Travelers Institute®
Distracted Driving – Every Second Matters®
The Travelers Institute launched the Every Second Matters education campaign in 2017 to help combat distracted driving.