Illustrative Initiatives
We recognize that long-term success depends not only on our financial strategy, business objectives and competitive advantages, but also on keeping our promise to be there for our customers, communities and employees. The following initiatives illustrate our integrated approach to sustained value creation, and how we bring the Travelers Promise to life.
Climate strategy
Environmental Initiatives in Europe
The Travelers Europe Forest Takes Shape
Within our European operations, we partner with OnHand, a “tech for good” organization that matches volunteers with opportunities in their local communities through a mobile phone app.
IBHS Sponsorship
Supporting Research in Severe Weather Readiness and Response
Travelers has partnered with the Insurance Institute for Business & Home Safety (IBHS) for over 20 years.
Travelers Fortifies Communities
Building Strong, Resilient Communities
We partner with Habitat for Humanity® and IBHS to build affordable, wind-resistant homes to FORTIFIED Home™ standards throughout the country.
Travelers Institute®
Thought Leadership on Disaster Preparedness
The Travelers Institute, the public policy division of Travelers, has an extensive history of advancing education and dialogue around disaster preparedness.
Wildfire Defense Services
Protecting Our Customers from Increased Wildfire Risk
While our commitment to our customers is to make them whole after a covered loss such as a wildfire, we also help our customers avoid the loss entirely or mitigate the loss should one occur.
Community
Connecticut Invention Convention
Inspiring the Next Generation of Inventors
In 2023, more than 150 Travelers employees across the nation served as volunteers and judges at the Connecticut Invention Convention, an entrepreneurial competition among innovative students in grades K-12.
Featured Service Project
There’s No Place Like Home
For this year’s featured service project, we partnered with local organizations dedicated to addressing the issue of rising homelessness in our communities.
Investing in College Access and Success
OppNet, uAspire and Hartford Promise
To help high school students in under-resourced communities gain access to college and find a career path, Travelers partners with three key organizations: uAspire, The Opportunity Network (OppNet) and Hartford Promise.
Travelers Championship®
Our Signature Community Event
The Travelers Championship® golf tournament is a PGA TOUR Signature Event, and it showcases how our company and employees maintain a strong commitment to the communities in which we live and work.
Junior Achievement Insurance Learning Labs
Fostering Financial Literacy and Insurance Know-How
Travelers has partnered with Junior Achievement for nearly two decades, providing financial support and employee volunteers for local programs.
Travelers Art Speaks
Advancing Inclusion through the Arts
Launched in 2018, Travelers Art Speaks is an employee-focused program that leverages Travelers’ investment in arts and cultural organizations to spark meaningful and thought-provoking conversations with participating employees.
Girls’ Leadership Summits
Inspiring Girls to Be Strong, Smart and Bold
In keeping with our commitment to be the leading advocate for women in the insurance industry, Travelers supports Girls Inc., a nonprofit that inspires girls ages 5 to 18 to be “strong, smart and bold!”
Travelers EDGE®
Transforming Tomorrow’s Workforce
Travelers EDGE®, our signature career pipeline program, provides students with a unique, holistic approach to college and career readiness.
Environmental Initiatives in Europe
The Travelers Europe Forest Takes Shape
Within our European operations, we partner with OnHand, a “tech for good” organization that matches volunteers with opportunities in their local communities through a mobile phone app.
American Forests Partnership
Partnering for a Purpose – Helping to Reforest North America
In just four years, Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.
Community Service Vehicle Donations
Driving Opportunity
Travelers is proud to partner with Recycled Rides®, a program managed by the National Auto Body Council that brings together insurers, auto repair shops and community members to donate refurbished vehicles to those without reliable transportation.
Girls Who Code
Growing Tech Talent
In 2023, Travelers once again teamed up with Girls Who Code to provide a two-week virtual Summer Immersion Program focused on computer programming and technology job opportunities to rising high school sophomores, juniors and seniors.
Supporting Future Leaders in Insurance
Travelers Investing in the Next Generation of Talent
Travelers partners with career readiness organizations to help prepare students for high-demand and high-growth industries like insurance and to help them find their career interests.
Small Business Support
Empowering Small Business Owners to Succeed
We invest substantial resources to support small businesses by leveraging our employees’ expertise and partnering with nonprofit entrepreneur support organizations (ESOs) that aim to accelerate businesses’ success.
Travelers Fortifies Communities
Building Strong, Resilient Communities
We partner with Habitat for Humanity® and IBHS to build affordable, wind-resistant homes to FORTIFIED Home™ standards throughout the country.
Customer experience
toolkitPlus
Adding Value for Agents and Brokers
The toolkitPlus platform offers a full suite of free, customizable material, allowing agents and brokers to connect with customers via email, social media, video, digital advertising and more.
Redesigned MyTravelers® Web Experience
Simplifying the Customer Experience
The benefits of the enhanced MyTravelers® web experience include more intuitive navigation features, greater consistency between the mobile app and web experience, and enhanced security.
American Forests Partnership
Partnering for a Purpose – Helping to Reforest North America
In just four years, Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.
IntelliDrive®
Leveraging Telematics to Encourage Safe Driving
Through consistent feedback and educational tips, our customers can better understand their driving habits by participating in our IntelliDrive® telematics program.
Wednesdays with Woodward® Webinar Series
Thought Leadership Programming
At the start of the pandemic, the Travelers Institute launched Wednesdays with Woodward®, a webinar series exploring pressing issues at the intersection of public policy, insurance, business and leadership.
Wildfire Defense Services
Protecting Our Customers from Increased Wildfire Risk
While our commitment to our customers is to make them whole after a covered loss such as a wildfire, we also help our customers avoid the loss entirely or mitigate the loss should one occur.
Data privacy & cybersecurity
2023 Travelers Risk Index
Understanding Cyber Risks
In 2023, the Travelers Risk Index found for the ninth straight year that cyber risks remain one of the top three concerns among all businesses.
Cybersecurity
National Cybersecurity Awareness Month
October is National Cybersecurity Awareness Month – a collaborative industry- and government-led effort to continue raising awareness around the importance of cybersecurity.
Travelers Institute®
Cyber: Prepare, Prevent, Mitigate, Restore®
Recognizing that education is critical to enhancing cybersecurity, the Travelers Institute has been promoting cyber awareness through a series titled Cyber: Prepare, Prevent, Mitigate, Restore.
Disaster preparedness & response
National Catastrophe Center
Catastrophe Planning and Response
Our National Catastrophe Center is the hub of our catastrophe response planning and event response efforts.
Travelers Fortifies Communities
Building Strong, Resilient Communities
We partner with Habitat for Humanity® and IBHS to build affordable, wind-resistant homes to FORTIFIED Home™ standards throughout the country.
Wildfire Defense Services
Protecting Our Customers from Increased Wildfire Risk
While our commitment to our customers is to make them whole after a covered loss such as a wildfire, we also help our customers avoid the loss entirely or mitigate the loss should one occur.
IBHS Sponsorship
Supporting Research in Severe Weather Readiness and Response
Travelers has partnered with the Insurance Institute for Business & Home Safety (IBHS) for over 20 years.
Travelers Institute®
Thought Leadership on Disaster Preparedness
The Travelers Institute, the public policy division of Travelers, has an extensive history of advancing education and dialogue around disaster preparedness.
Diversity & inclusion
Enhancing Our Commitment to People with Disabilities
Fostering a More Inclusive Workforce and Changing Lives
As part of our commitment to fostering an inclusive culture and a work environment where everyone can thrive, Travelers has partnered with several organizations to support individuals of all abilities in the workplace.
Committed to Military Veterans
Supporting Those Who Serve
Travelers recognizes the valuable experiences and skills gained through military service that veterans bring to the corporate world and is committed to supporting and helping veterans reintegrate into the workforce.
Small Business Support
Empowering Small Business Owners to Succeed
We invest substantial resources to support small businesses by leveraging our employees’ expertise and partnering with nonprofit entrepreneur support organizations (ESOs) that aim to accelerate businesses’ success.
Travelers EDGE®
Transforming Tomorrow’s Workforce
Travelers EDGE®, our signature career pipeline program, provides students with a unique, holistic approach to college and career readiness.
Supporting Future Leaders in Insurance
Travelers Investing in the Next Generation of Talent
Travelers partners with career readiness organizations to help prepare students for high-demand and high-growth industries like insurance and to help them find their career interests.
Travelers Art Speaks
Advancing Inclusion through the Arts
Launched in 2018, Travelers Art Speaks is an employee-focused program that leverages Travelers’ investment in arts and cultural organizations to spark meaningful and thought-provoking conversations with participating employees.
Girls’ Leadership Summits
Inspiring Girls to Be Strong, Smart and Bold
In keeping with our commitment to be the leading advocate for women in the insurance industry, Travelers supports Girls Inc., a nonprofit that inspires girls ages 5 to 18 to be “strong, smart and bold!”
Girls Who Code
Growing Tech Talent
In 2023, Travelers once again teamed up with Girls Who Code to provide a two-week virtual Summer Immersion Program focused on computer programming and technology job opportunities to rising high school sophomores, juniors and seniors.
Minority Business Development Institute Partnership
Helping Minority-, Women- and Veteran-Owned Contractors
Travelers and the Minority Business Development Institute partner to help contracting companies owned by minorities, women and disabled veterans qualify for surety bonds.
Eco-efficient operations
Greening Claims
Monitoring the Environmental Impact of Our Vehicle Usage
Travelers maintains a fleet of vehicles operated primarily by Claim and Underwriting professionals. We work to minimize the number of vehicles and regularly evaluate our fleet options and plan to continue to transition our fleet to more environmentally efficient vehicles over time.
Office Renovations
Boosting Engagement and Saving Energy
As of year-end 2023, we have new, more collaborative workspaces for more than 18,000 of our employees. The redesign includes LED lighting upgrades and more efficient HVAC systems, which reduce the total energy required to run our buildings.
American Forests Partnership
Partnering for a Purpose – Helping to Reforest North America
In just four years, Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.
Human capital management
Making Mental Health a Priority
Shattering the Stigma
Throughout the year, Travelers features speakers and offers activities and resources that can support our employees and their loved ones, with a special focus on shattering the stigma associated with mental illness.
Supporting Future Leaders in Insurance
Travelers Investing in the Next Generation of Talent
Travelers partners with career readiness organizations to help prepare students for high-demand and high-growth industries like insurance and to help them find their career interests.
Travelers Institute®
Travelers Institute University Tours
The Travelers Institute supports the next generation of risk and insurance professionals by partnering with colleges and universities to offer a range of educational opportunities.
Committed to Military Veterans
Supporting Those Who Serve
Travelers recognizes the valuable experiences and skills gained through military service that veterans bring to the corporate world and is committed to supporting and helping veterans reintegrate into the workforce.
Girls Who Code
Growing Tech Talent
In 2023, Travelers once again teamed up with Girls Who Code to provide a two-week virtual Summer Immersion Program focused on computer programming and technology job opportunities to rising high school sophomores, juniors and seniors.
Innovation
Girls Who Code
Growing Tech Talent
In 2023, Travelers once again teamed up with Girls Who Code to provide a two-week virtual Summer Immersion Program focused on computer programming and technology job opportunities to rising high school sophomores, juniors and seniors.
IntelliDrive®
Leveraging Telematics to Encourage Safe Driving
Through consistent feedback and educational tips, our customers can better understand their driving habits by participating in our IntelliDrive® telematics program.
Innovation in Workers Compensation Recovery
Finding Innovative Ways to Manage Workers Compensation-Related Injuries
Travelers continues to invest in programs designed to aid in the workers compensation recovery process and provide alternatives to opioid prescription.
Claim University
Training World-Class Claim Professionals
Travelers Claim University provides impactful, skill-based training to Claim professionals to make sure they are equipped to provide knowledgeable, empathetic and efficient claim service to our customers.
Innovation for Safety
Leveraging Technology to Improve Worker Safety
Travelers leverages AI-assisted ergonomic assessments and Virtual Visit to help our customers improve worker safety.
CustomCareSM and Workers Compensation Injury Recovery
Enhancing the Experience of Injured Employees
Travelers takes a biopsychosocial approach to employee recovery, identifying and addressing the many factors that may impact recovery after an injury or illness.
National Catastrophe Center
Catastrophe Planning and Response
Our National Catastrophe Center is the hub of our catastrophe response planning and event response efforts.
Public policy
Travelers Institute®
Distracted Driving – Every Second Matters®
The Travelers Institute launched the Every Second Matters® education campaign in 2017 to help combat distracted driving.
Travelers Institute®
Cyber: Prepare, Prevent, Mitigate, Restore®
Recognizing that education is critical to enhancing cybersecurity, the Travelers Institute has been promoting cyber awareness through a series titled Cyber: Prepare, Prevent, Mitigate, Restore.
Wednesdays with Woodward® Webinar Series
Thought Leadership Programming
At the start of the pandemic, the Travelers Institute launched Wednesdays with Woodward®, a webinar series exploring pressing issues at the intersection of public policy, insurance, business and leadership.
Travelers Institute®
Thought Leadership on Disaster Preparedness
The Travelers Institute, the public policy division of Travelers, has an extensive history of advancing education and dialogue around disaster preparedness.
Small Business – Big Opportunity®
Small Business Advocacy
Given the importance of small businesses to the national economy, especially as a driver for creating and sustaining jobs, the Travelers Institute believes public policies should encourage entrepreneurship.
Travelers Institute®
Travelers Institute University Tours
The Travelers Institute supports the next generation of risk and insurance professionals by partnering with colleges and universities to offer a range of educational opportunities.
Safety & health
Travelers Medical Advantage®
ConciergeCLAIM® Nurse: Helping Injured Employees Return to Work
A one-on-one connection between a nurse and the injured employee, pioneered by the Travelers ConciergeCLAIM® Nurse program, helps injured employees access quality health care, stay engaged in the workforce and return to work as soon as medically appropriate.
Travelers Medical Advantage®
MyTravelers®: Secure and Convenient Access from Anywhere
Through MyTravelers® for Injured Employees, injured employees are empowered to engage in their return-to-work journey, provide updates regarding their recovery and interact with us digitally throughout the claim process.
CustomCareSM and Workers Compensation Injury Recovery
Enhancing the Experience of Injured Employees
Travelers takes a biopsychosocial approach to employee recovery, identifying and addressing the many factors that may impact recovery after an injury or illness.
Innovation for Safety
Leveraging Technology to Improve Worker Safety
Travelers leverages AI-assisted ergonomic assessments and Virtual Visit to help our customers improve worker safety.
Innovation in Workers Compensation Recovery
Finding Innovative Ways to Manage Workers Compensation-Related Injuries
Travelers continues to invest in programs designed to aid in the workers compensation recovery process and provide alternatives to opioid prescription.
Making Mental Health a Priority
Shattering the Stigma
Throughout the year, Travelers features speakers and offers activities and resources that can support our employees and their loved ones, with a special focus on shattering the stigma associated with mental illness.
Travelers Institute®
Distracted Driving – Every Second Matters®
The Travelers Institute launched the Every Second Matters® education campaign in 2017 to help combat distracted driving.