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CLAIM UNIVERSITY

Training World-Class Claim Professionals

Two men crouching to examine a car that has been in an accident.Two men crouching to examine a car that has been in an accident.

Travelers Claim University is our state-of-the-art training and skills development facility for our Claim professionals. Opened in 2007, it is a symbol of our commitment to our employees and our customers.

Claim University provides impactful, skill-based training to Claim professionals to make sure they are equipped to provide knowledgeable, empathetic and efficient claim service to our customers. Claim University’s team of learning professionals and subject matter experts prepare Claim professionals through a variety of teaching methods, including traditional and online classrooms, hands-on experience in auto and property labs, and digital media.

The 175,000-square-foot facility contains automobiles and heavy equipment such as cranes, backhoes and bulldozers. It also contains two fully furnished homes, building mechanical systems and a medical lab. Claim professionals use these resources as they learn how to efficiently identify damage and accurately estimate the cost of repairs. Claim University uses a centralized approach to developing training that allows our Claim employees from all over the world to develop new skills and expand existing ones.

Click here to take a virtual tour of Claim University.

Illustrative Initiatives

Man wearing a hard hat stands inside a mechanical room, working on his laptop.
PROTECTING PROPERTY THROUGH SMART & CONNECTED TECHNOLOGIES

Test and Learn of IoT Devices

Picture of a video call session.
GIRLS WHO CODE

Growing Tech Talent

Over the shoulder view of a man seated at a desk working on a laptop.
CUSTOMCARESM AND WORKERS COMPENSATION INJURY RECOVERY

Enhancing the Experience of Injured Employees

SEE ALL INITIATIVES

Our Drivers of Sustained Value

  • icon-business-strategy
    Business Strategy & Competitive Advantages
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    Capital &
    Risk Management
  • icon-climate-strategy
    Climate
    Strategy
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    Community
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    Customer
    Experience
  • icon-data-privacy-and-cybersecurity
    Data Privacy &
    Cybersecurity
  • icon-disaster-preparedness-and-response
    Disaster Preparedness
    & Response
  • icon-diversity-and-inclusion
    Diversity &
    Inclusion
  • icon-eco-efficient-operations
    Eco-Efficient
    Operations
  • icon-ethics-and-values
    Ethics &
    Values
  • icon-governance
    Governance Practices
  • icon-human-capital-management
    Human Capital
    Management
  • icon-innovation
    Innovation
  • icon-investment-management
    Investment
    Management
  • icon-public-policy
    Public Policy
  • icon-safety-and-health
    Safety &
    Health
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