Claim University: Training World-Class Claim Professionals

Our Claim University team, based at our innovative flagship educational center in Windsor, Connecticut, is dedicated to providing technical training and professional development opportunities for our Claim employees.

Opened in 2007, the Claim University facility is designed to accommodate all forms of learning – from traditional classroom and interactive experiences to self-paced virtual and blended learning. As an enterprisewide hub of continual learning and knowledge-sharing, the facility welcomes thousands of Claim employees annually to gain hands-on experience with property, auto, heavy-equipment damage, and medical and liability scenarios.

Through real-world simulations, our Claim professionals are able to not only learn the technical fundamentals but also develop skills that will help them effectively engage with customers, agents and business partners. This holistic and ongoing approach to training and professional development complements our employees’ field experience and helps ensure our customers are served by some of the industry’s most prepared, knowledgeable and confident Claim professionals.

The Travelers Institute’s Wednesdays with Woodward^® webinar series took viewers on a three-part, live, exclusive tour of Travelers’ 200,000-square-foot Claim University in 2025. The series included behind-the-scenes looks at the immersive learning labs of Claim University, the technology and coordination of the Travelers National Catastrophe Center, and our nationally accredited Risk Control Lab. More than 7,000 people viewed the series, and 92% of audience members who answered post-program surveys found the content very or extremely valuable.