Boost Engagement and Save Energy

Starting in 2016, Travelers piloted a new open office configuration at our main campus in Hartford, Connecticut, to promote employee engagement and collaboration. Based on positive employee feedback from the pilot program, we decided to implement the new workspace environment at additional Travelers office locations across the United States.

The new layout promotes employee well-being and productivity by incorporating:

• Increased natural lighting.
• Universal sit/stand workstations.
• More collaborative workspaces.

As of year-end 2021, we have new, more collaborative workspaces for more than 15,000 of our employees. In addition to making the office space more conducive to collaboration, the redesign includes LED lighting upgrades and more efficient HVAC systems, which reduce the total energy required to run our buildings. The open design provides a sense of spaciousness though it actually reduces the square footage required per employee, further minimizing our physical and environmental footprint. Upon the project’s completion, we anticipate reducing the square footage U.S. portfolio by approximately 30%. We have achieved half of this reduction as of year-end 2021.

The new workspace redesign in our U.S. offices is in full swing. As of year-end 2021, we have completed the renovations at our Hartford campus and renovations to field offices are approximately 60% complete. We will continue to update our field locations as office space or business needs change.

Environmental Benefits

• Reducing our real estate footprint and improving our operating efficiencies help us lower our energy and greenhouse gas emissions intensity. At year-end 2021, our largest owned campus (based in Hartford, Connecticut) achieved a 60% reduction in energy consumption compared with a 2006 baseline. We anticipate that the renovations in the rest of our real estate portfolio will further reduce our total energy use.

Travelers Benefits

• The workspace redesign aims to increase employee collaboration and engagement, which play a role in employee well-being, retention and productivity.
• Reducing our real estate footprint and improving operating efficiencies reduce overhead expenses and will help offset future real estate cost increases.