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Office Renovations: Boosting Engagement and Saving Energy

Two women have a conversation on a couch in front of an office.

Starting in 2016, Travelers piloted a new open office configuration at our main campus in Hartford, Connecticut, to promote employee engagement and collaboration. Based on positive employee feedback from the pilot program, we decided to implement the new workspace environment at additional Travelers office locations across the United States.

The new layout promotes employee well-being and productivity by incorporating:

  • Increased natural lighting.
  • Universal sit/stand workstations.
  • More collaborative workspaces.

As of year-end 2023, we have new, more collaborative workspaces for more than 18,000 of our employees. In addition to making the office space more conducive to collaboration, the redesign includes LED lighting upgrades and more efficient HVAC systems, which reduce the total energy required to run our buildings. The open design provides a sense of spaciousness though it actually reduces the square footage required per employee, further minimizing our physical and environmental footprint. As of year-end 2023, we reduced the square footage of our U.S. leased portfolio by more than 35%.

The new workspace redesign in our U.S. offices is in full swing. As of year-end 2023, we have completed the renovations at our Hartford campus and renovations to field offices are more than 80% complete. We will continue to update our field locations as office space or business needs change.

Environmental benefits

  • Reducing our real estate footprint and improving our operating efficiencies help us lower our energy and greenhouse gas emissions intensity.

Travelers benefits

  • The workspace redesign aims to increase employee collaboration and engagement, which play a role in employee well-being, retention and productivity.
  • Reducing our real estate footprint and improving operating efficiencies reduce overhead expenses and will help offset future real estate cost increases.

Illustrative initiatives

Travelers EDGE®

Transforming Tomorrow’s Workforce

Travelers EDGE®, our signature career pipeline program, provides students with a unique, holistic approach to college and career readiness.

Headshots in black and white grouped together with Travelers EDGE logo.

American Forests Partnership

Partnering for a Purpose – Helping to Reforest North America

In just four years, Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.

3 volunteers planting a tree.

Greening Claims

Monitoring the Environmental Impact of Our Vehicle Usage

Travelers maintains a fleet of vehicles operated primarily by Claim and Underwriting professionals. We work to minimize the number of vehicles and regularly evaluate our fleet options and plan to continue to transition our fleet to more environmentally efficient vehicles over time.

Travelers Claim Response Van in a parking lot.