Boosting Engagement and Saving Energy

Starting in 2016, Travelers piloted a new open office configuration at our main campus in Hartford, Connecticut, to promote employee engagement and collaboration. Based on positive employee feedback from the pilot program, we decided to implement the new workspace environment at additional Travelers office locations across the United States.

The new layout promotes employee well-being and productivity by incorporating:

• Increased natural lighting.
• Universal sit/stand workstations.
• More collaborative workspaces.

As of year-end 2023, we have new, more collaborative workspaces for more than 18,000 of our employees. In addition to making the office space more conducive to collaboration, the redesign includes LED lighting upgrades and more efficient HVAC systems, which reduce the total energy required to run our buildings. The open design provides a sense of spaciousness though it actually reduces the square footage required per employee, further minimizing our physical and environmental footprint. As of year-end 2023, we reduced the square footage of our U.S. leased portfolio by more than 35%.

The new workspace redesign in our U.S. offices is in full swing. As of year-end 2023, we have completed the renovations at our Hartford campus and renovations to field offices are more than 80% complete. We will continue to update our field locations as office space or business needs change.

Environmental Benefits

• Reducing our real estate footprint and improving our operating efficiencies help us lower our energy and greenhouse gas emissions intensity. 

Travelers Benefits

• The workspace redesign aims to increase employee collaboration and engagement, which play a role in employee well-being, retention and productivity.
• Reducing our real estate footprint and improving operating efficiencies reduce overhead expenses and will help offset future real estate cost increases.