Office Renovations: Boosting Engagement and Saving Energy

Starting in 2016, Travelers piloted a new open office configuration at our main campus in Hartford, Connecticut, to promote employee engagement and collaboration. Based on positive employee feedback from the pilot program, we decided to implement the new workspace environment at additional Travelers office locations. The new layout promotes employee well-being and productivity by incorporating:

• Increased natural lighting.
• Universal sit/stand workstations.
• More collaborative workspaces.

The redesign includes LED lighting upgrades and more efficient HVAC systems, which reduce the total energy required to run our buildings. The open design provides a sense of spaciousness though it actually reduces the square footage required per employee, further minimizing our physical and environmental footprint. As of year-end 2024, the modernized workspace and hybrid work arrangements implemented in 2022 have led to a reduction of the square footage of our U.S. leased portfolio by about 50%.

The workspace redesign in our U.S. offices is substantially complete. As of year-end 2024, we have completed the renovations at our Hartford campus and renovations to field offices are more than 85% complete. We will continue to update our field locations as office space or business needs change.

Environmental benefits

• Reducing our real estate footprint and improving our operating efficiencies help us lower our energy and greenhouse gas emissions intensity.

Travelers benefits

• The workspace redesign aims to increase employee collaboration and engagement, which play a role in employee well-being, retention and productivity.
• Reducing our real estate footprint and improving operating efficiencies reduce overhead expenses and will help offset future real estate cost increases.