GREENING CLAIMS

Monitoring the Environmental Impact of Our Vehicle Usage

Travelers Claim Response Van in a parking lot.

Travelers Claim Response Van in a parking lot.

Travelers maintains a fleet of vehicles operated by Claim and Underwriting professionals that spend substantial time on the road. We work to minimize the number of vehicles and continually strive to collaborate with car manufacturing companies to continue transitioning our fleet to more efficient vehicles/engines. The mobile combustion emissions related to claim services and CAT response vehicles fluctuate with the number and severity of claims and natural catastrophes that we respond to in a given year. Prompt, safe and effective claim service remains our top priority.

Many of our recent efforts to improve our claim service also create opportunities to reduce our emissions intensity. These efforts, described in further detail under Innovative Products & Services, include:

Virtual Inspections. Implementing virtual claim tools allows customers to share photos and videos to file a claim. This can speed claim payments and also reduce miles driven by our Claim fleet.
Drone Use. Deploying drones to inspect roof damage improves the customer experience while eliminating safety hazards and emissions associated with roof inspections.

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