Monitoring the Environmental Impact of Our Vehicle Usage

Travelers maintains a fleet of vehicles operated primarily by Claim and Underwriting professionals who spend substantial time on the road. We work to minimize the number of vehicles and regularly evaluate our fleet options and plan to continue to transition our fleet to more environmentally efficient vehicles over time. The mobile combustion emissions related to claim services and catastrophe response vehicles fluctuate with the number and severity of claims and natural catastrophes that we respond to in a given year. Prompt, safe and effective claim service remains our top priority.

Many of our recent efforts to improve our claim service also create opportunities to reduce our emissions intensity. These efforts, described in further detail under Innovative Products & Services, include:

• Virtual Inspections. When appropriate, our customers can upload photos and videos to support their claim. This can eliminate the need for in-person inspection of the loss, making the claim process more efficient and reducing the miles driven by our Claim fleet.
• Drone Use. Deploying drones to inspect roof damage can reduce the need for third-party ladder assist services, which reduces travel to the claim inspection.