Greening Claims: Monitoring the Environmental Impact of Our Vehicle Usage
Travelers maintains a fleet of vehicles operated primarily by Claim and Underwriting professionals who spend substantial time on the road. We work to minimize the number of vehicles and regularly evaluate our fleet options and plan to continue to transition our fleet to more environmentally efficient vehicles over time. The mobile combustion emissions related to claim services and catastrophe response vehicles fluctuate with the number and severity of claims and natural catastrophes that we respond to in a given year. Prompt, safe and effective claim service remains our top priority.
Many of our recent efforts to improve our claim service also create opportunities to reduce our emissions intensity. These efforts, described in further detail under Innovative Products & Services, include:
- Virtual inspections. When appropriate, our customers can upload photos and videos to support their claim. This can eliminate the need for in-person inspection of the loss, making the claim process more efficient and reducing the miles driven by our Claim fleet.
- Drone use. Deploying drones to inspect roof damage can reduce the need for third-party ladder assist services, which reduces travel to the claim inspection.
Illustrative initiatives
Office Renovations
Boosting Engagement and Saving Energy
As of year-end 2023, we have new, more collaborative workspaces for more than 18,000 of our employees. The redesign includes LED lighting upgrades and more efficient HVAC systems, which reduce the total energy required to run our buildings.
Claim University
Training World-Class Claim Professionals
Travelers Claim University provides impactful, skill-based training to Claim professionals to make sure they are equipped to provide knowledgeable, empathetic and efficient claim service to our customers.
American Forests Partnership
Partnering for a Purpose – Helping to Reforest North America
In just four years, Travelers Personal Insurance has achieved significant environmental, educational and operational benefits through bold partnerships with American Forests and the U.S. chapter of 1t.org.
