Disaster Preparedness & Response: Customer Outcomes

Overall, our catastrophe (CAT) response approach enables Travelers to respond quickly, effectively and compassionately – and with integrity – when our customers need us most. Despite the added logistical difficulties inherent in CAT response, our CAT claim performance consistently meets or exceeds our internal benchmarks for claim handling. This remained the case in 2023, when we continued to successfully respond to an unprecedented number of CAT events. In 2023:

• Nearly 90% of property CAT claims were resolved within 30 days of receipt of the claim notice.
• 81% of CAT claims were paid within a week of inspection.
• 54% of CAT claims were paid the same day as inspection.¹

These results were particularly remarkable given that we responded to 74 CAT events and over 135,000 CAT notices of loss in 2023. In addition to benefiting our customers, our ability to quickly adjust claims plays an important role in helping our communities in their recovery efforts. Responding to CAT events is core to our business, and we are committed to delivering on the promise that we make with every policy we write. This short video shows the spirit and dedication our employees bring to helping our customers after CAT events occur.

¹ Based on Travelers catastrophe claim data from property claims, 2023.