Disaster Preparedness & Response: Partner in Preparedness

Travelers offers a range of resources that help our customers and the public prepare for disasters:

• Business continuity planning. Our network of more than 600 Risk Control consultants and our self-service website for Business Insurance customers provide a comprehensive set of business continuity planning resources to help customers understand their unique risks. We work to help businesses of all types prepare for disasters and other disruptions to their operations and supply chains.
• Prepare & Prevent resources. Through the Prepare & Prevent page of our corporate website, we provide customers, agents and brokers and the general public with extensive educational resources to help them plan for, stay safe during and recover from natural disasters of all types.
• Education and advocacy. The Travelers Institute, our public policy division, helps further educate the public and advocate with policymakers on the benefits of disaster preparedness and resilient communities.
• Building resilient communities. Through charitable partnerships, Travelers and the Travelers Foundation support building strong communities, including through a partnership with Habitat for Humanity^®.
• Wildfire defense. In 2019, we launched a Wildfire Defense Services Endorsement for California home and landlord policies with fire coverage. From 2020 to 2023, we extended this offering to all Small Commercial customers in California, home and landlord customers in Colorado, and farm and ranch customers in 17 Western states. This endorsement is included at no additional cost to the policyholder. Travelers works with Wildfire Defense Systems, a private firm that specializes in wildfire intervention, which uses proprietary forecasting and threat analysis to identify which Travelers customers are likely to be impacted by a wildfire. For at-risk properties, Wildfire Defense Systems provides loss intervention services, such as reducing potential fuel sources, taping vents and applying fire retardants.
• Catastrophe communications. The Travelers Risk Control department partners with Personal Insurance, Business Insurance and the Claim department to develop and distribute catastrophe communications via email and social media before and after disaster events. Once again, in 2023, we provided our customers and agents with actionable guidance before an event and/or informed them of steps they can take after an event to help mitigate damage, file a claim and begin the process of recovery.