Eco-Efficient Operations: GHG Inventory & Goals
Travelers set a goal to reduce the company’s absolute Scope 1 and 2 greenhouse gas (GHG) emissions by 40% by 2020, based on a 2011 base year. By year-end 2020, we exceeded our goal, and as of year-end 2025, we reduced the company’s absolute Scope 1 and 2 emissions by 54%. In April 2021, we made a commitment to become carbon neutral across our owned operations by 2030.1
In recent years, we have implemented various emissions reduction initiatives, including:
- Lighting. We have renovated our Travelers-owned Hartford area offices and Norcross and Omaha data centers to upgrade our lights to LED. We continue to explore LED lighting upgrades to other owned facilities.
- Technology equipment upgrades. On a regular basis, we upgrade software and equipment in our data centers to help maximize energy efficiency.
- Building fabric maintenance program. We have a comprehensive preventive maintenance and repair program (which includes a focus on windows and roof systems) designed to ensure building integrity and reduce energy loss.
- Cloud migration. We have an enterprise initiative to utilize software as a service (SaaS) and cloud-based solutions that will reduce our dependence on our data centers, which will reduce our carbon footprint over time.
- Efficient fleet vehicles. We regularly evaluate our fleet options and plan to continue to transition our fleet to more environmentally efficient vehicles over time.
- Solar array. In 2025, we installed a solar array system at our Claim University campus in Windsor, Connecticut, which we believe will largely offset our energy consumption at that site.
The table below outlines our Scope 1, 2 and certain Scope 3 (business travel only) emissions data for the most recent three years, which has been verified by an independent third party. In addition, we include data for 2011 since it serves as the base year for the company’s initial GHG emissions reduction goal. We use The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard to calculate our Scope 1 and 2 GHG emissions; we use The Greenhouse Gas Protocol Corporate Value Chain (Scope 3) Accounting and Reporting Standard to calculate our Scope 3 GHG emissions.
| Metric | 2025 | 2024 | 2023 | 2011 |
|---|---|---|---|---|
| Scope 1 GHG emissions (metric tons CO2e)1 | 19,121 | 19,069 | 19,586 | 37,436 |
| Emissions from mobile combustion (metric tons CO2e) |
18,064 | 18,064 | 18,555 | 36,574 |
| Emissions from office activity (metric tons CO2e) |
1,057 | 1,005 | 1,031 | 862 |
| Scope 2 GHG emissions (metric tons CO2e)1,2 |
19,430 | 18,938 | 19,049 | 47,167 |
| Total Scope 1 and Scope 2 GHG emissions (metric tons CO2e)1 |
38,551 | 38,007 | 38,635 | 84,603 |
| Total Scope 1 and Scope 2 GHG emissions per revenue (metric tons CO2e per million USD)1,2 |
0.79 | 0.82 | 0.93 | 3.32 |
| Total Scope 1 and Scope 2 GHG emissions per employee (metric tons CO2e per person)1,2 |
1.15 | 1.12 | 1.16 | 2.77 |
| Scope 3 emissions from business travel (metric tons CO2e)3 | 15,334 | 20,210 | 17,129 | Not Tracked |
| Percentage of electricity from renewable sources |
27% |
29% | 24% | Not Tracked |
| Percentage of total energy from renewable sources | 8% |
8% | 7% | Not Tracked |
| 1 Scope 1 and Scope 2 GHG emissions from owned operations. Owned operations do not include real estate holdings for investment purposes. 2 Location-based method. 3 Includes business air travel and rental cars. |
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More about eco-efficient operations
Approach
At Travelers, we look for cost-effective ways to minimize our impact on the environment, which can also reduce our operating expenses, without compromising on our promise to customers, communities and employees.
Environmental management practices
Travelers takes steps to operate more efficiently and in an environmentally conscious manner.
Water & waste
We see many opportunities to align our long-term financial interests with responsible water use and waste disposal, creating shared value for our shareholders and the environment.
Paper usage
Travelers has implemented a variety of business initiatives to reduce our paper usage, including through our partnership with American Forests.
Illustrative initiatives
Solar Installation
Lowering Costs through Renewable Energy
Greening Claims
Monitoring the Environmental Impact of Our Vehicle Usage
Office Renovations
Boosting Engagement and Saving Energy
