Eco-Efficient Operations: GHG Inventory & Goals

Travelers set a goal to reduce the company’s absolute Scope 1 and 2 GHG emissions by 40% by 2020, based on a 2011 base year. By year-end 2020, we exceeded our goal, and as of year-end 2024, we reduced the company’s absolute Scope 1 and 2 emissions by 55%. In April 2021, we made a commitment to become carbon neutral across our owned operations by 2030.¹

In recent years, we have implemented various emissions reduction initiatives, including:

Lighting. We have renovated our Travelers-owned Hartford area offices and Norcross and Omaha data centers to upgrade our lights to LED. We continue to explore LED lighting upgrades to other owned facilities.
Technology equipment upgrades. On a regular basis, we upgrade software and equipment in our data centers to help maximize energy efficiency.
Building fabric maintenance program. We have a comprehensive preventive maintenance and repair program (which includes a focus on windows and roof systems) designed to ensure building integrity and reduce energy loss.
Cloud migration. We have an enterprise initiative to utilize software as a service (SaaS) and cloud-based solutions that will reduce our dependence on our data centers, which will reduce our carbon footprint, over time.
Efficient fleet vehicles. We regularly evaluate our fleet options and plan to continue to transition our fleet to more environmentally efficient vehicles over time.

We have also initiated a solar project at our Claim University location in Connecticut. When completed, the building will be powered almost entirely by solar energy.

The table below outlines our Scope 1, 2 and certain of our Scope 3 (business travel only) emissions data for the most recent three years, which has been verified by an independent third party. In addition, we include data for 2011 since it serves as the base year for the company’s initial GHG emissions reduction goal. We use The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard to calculate our Scope 1 and 2 GHG emissions; we use The Greenhouse Gas Protocol Corporate Value Chain (Scope 3) Accounting and Reporting Standard to calculate our Scope 3 GHG emissions.

Metric	2024	2023	2022	2011
Scope 1 GHG emissions (metric tons CO₂e)¹	19,069	19,586	17,828	37,436
Emissions from mobile combustion (metric tons CO₂e)	18,064	18,555	16,686	36,574
Emissions from office activity (metric tons CO₂e)	1,005	1,031	1,142	862
Scope 2 GHG emissions (metric tons CO₂e)^1,2	18,938	19,049	20,322	47,167
Total Scope 1 and Scope 2 GHG emissions (metric tons CO₂e)¹	38,007	38,635	38,150	84,603
Total Scope 1 and Scope 2 GHG emissions per revenue (metric tons CO₂e per million USD)^1,2	0.82	0.93	1.03	3.32
Total Scope 1 and Scope 2 GHG emissions per employee (metric tons CO₂e per person)^1,2	1.12	1.16	1.17	2.77
Scope 3 emissions from business travel (metric tons CO₂e)³	20,210	17,129	10,094	Not Tracked
Percentage of electricity from renewable sources	29%	24%	23%	Not Tracked
Percentage of total energy from renewable sources	8%	7%	7%	Not Tracked
¹Refers to Scope 1 and Scope 2 GHG emissions from owned operations. Owned operations do not include real estate holdings for investment purposes. ²Location-based method. ³Includes business air travel and rental cars. The 2023 amount was restated to include an additional 1,367 metric tons of CO₂e related to business air travel and rental car expenses that were inadvertently omitted in the previous year’s report.