Diversity & Inclusion: Inclusive Leadership & Training

Starting with our Chairman and CEO, we expect our leaders to actively demonstrate their commitment to diversity and inclusion through their actions. On an annual basis, managers are assessed and held accountable for fostering a work environment where all employees are included and appreciated. This further helps us attract, retain, engage and develop employees from all cultures and backgrounds.

We provide training, development and cultural events to encourage an inclusive culture among all of our employees, including the company’s leadership. All employees are asked to complete the “Conscious Inclusion Workshop,” our inclusion education program, which explores biases and their impact in the workplace and how we can influence behaviors. The course also demonstrates how to be more intentionally inclusive in our day-to-day interactions.

To make clear that harassment and discrimination have no place at Travelers, we require harassment awareness training. This training not only covers legal definitions and our company policy but also takes a broader approach that explores ways to ensure a respectful work environment and sustain an “if you see something, say something” culture. To learn more about our overall approach to business conduct, see the Ethics & Responsible Business Practices section of this site.

The Travelers Diversity Speaks speaker series underscores our commitment to cultivating a culture that embraces the power of difference – a culture where individuality is honored and that recognizes that diverse perspectives benefit our employees, customers, agents and communities. Open to all employees, our Diversity Speaks events feature guest speakers who share personal stories and provide different experiences and viewpoints. The series marked its 16th year in 2023.

In addition to internal programming, the Travelers Institute hosts webinars that are open to the public and provide a platform to discuss diversity and inclusion efforts. For example, in a 2023 webinar, our Chief Diversity & Inclusion Officer shared insights on how organizations can foster diversity and an inclusive culture – and why it matters. In another webinar, a Travelers Vice President shared how businesses can recruit, hire and retain employees with disabilities – specifically those who are neurodiverse.

Travelers’ Art Speaks initiative uses arts experiences – theater, visual arts, dance, film and music – to drive dialogue among employees about diversity and inclusion. Each year, Travelers supports arts and cultural organizations to help drive economic growth, enhance learning and build multicultural understanding – contributing to accepting and inclusive communities. In 2023, Art Speaks events included the Homage Exhibit, a thought-provoking interactive learning experience that explored the historical significance of Juneteenth through African-American historical artifacts. For more information on Art Speaks, see our illustrative initiative.