Human Capital Management: Culture

At Travelers, our culture is the foundation of our business and has driven our success for decades. And as stewards of a thriving business that is more than 165 years old, we have a responsibility to pass on our unique culture to the next generation of Travelers employees. We’ve identified at least four components of our culture – the essential elements that make us who we are and power all that we do.

• Putting Travelers first. When we come to work focused on satisfying our mission of creating shareholder value and fulfilling our purpose of taking care of our customers, communities and each other, we achieve an outcome that is greater than the sum of its parts.
• Long-term thinking. As much as we’re focused on our results for the next quarter, we manage for success over the next quarter century.
• Collaboration. True collaboration allows us to take risks, challenge assumptions and – ultimately – make our best business decisions.
• Commitment to everyone else’s success. It’s powerful to walk in the door each morning and know that more than 30,000 colleagues are rooting for you.

By maintaining and strengthening our foundational cultural values with the same long-term perspective that we bring to everything we do, we will continue to leverage the expertise developed over years of experience while, at the same time, capitalizing on the fresh ideas of new talent. In short, we recognize that preserving our culture is mission critical to maintaining our competitive advantages and delivering shareholder value over time.