Human Capital Management: Employee Experience

We recognize that when employees feel supported and engaged, they help us drive better business results and shareholder value. Therefore, we strive to deliver an employee experience that engages our teams and strengthens our organization.

Our approach centers on gaining understanding of what drives performance and supports business priorities. We review external market data and conduct internal focus groups and surveys to better understand why employees leave and, more importantly, what encourages them to stay and grow their careers with Travelers.

To evaluate the employee experience and the success of our engagement efforts, we work with an independent employee insights platform to conduct an employee survey. Managers receive their teams’ results in aggregate form and are encouraged to share them with their teams and develop action plans accordingly.

We have policies that encourage an inclusive culture and protect all employees from workplace harassment and discrimination. To make clear that harassment and discrimination have no place at Travelers, we require harassment awareness training. This training covers legal definitions and our company policy and explores ways to ensure a respectful work environment and sustain an “if you see something, say something” culture. To learn more about our overall approach to business conduct, see the Ethics & Responsible Business Practices section of this site.

In addition, our Workforce Solutions team partners with Human Resources and business partners to help ensure that our employees have the opportunity to be heard and to feel heard when it comes to decisions impacting their employment. This standalone department augments our existing channels for addressing employees’ concerns and serves as our organization’s “ambassador” for Travelers employees. The Workforce Solutions team provides another avenue for our employees to share candid, real-time feedback about their experiences and to receive practical guidance – all with an eye toward improving the employee experience.

Our average tenure and voluntary turnover rates demonstrate the power of our culture and the attachment our employees have to the organization. The average tenure at Travelers is more than 11 years, and it is 20 years for the company’s approximately 750 most senior leaders. Additionally, the global voluntary turnover rate at Travelers is 7.5%.¹