Simplifying the Customer Experience
In 2021, we continued the successful rollout of our Quantum Home 2.0® product, an enhanced homeowners insurance product with tailored pricing and more flexible coverage options, all on simpler policy documents that help customers better understand their insurance. Travelers offers Quantum Home 2.0 through an updated platform that allows agents to provide greater customization, requires fewer steps to complete a quote and enables simplified customer communications. This product increases efficiency for agents while helping them to deliver better service and drive new business. It also provides customers with the flexibility to scale up or down the typical base coverages in a policy and the ability to easily add bundled options to meet their individual needs.
Travelers’ new Quantum Home 2.0 insurance packages now also include a page designed to educate and inform customers about some of the basic terms and coverages included in their policies. The summary page features an illustration of a home and urges the customer to explore their coverage in an engaging way.
Quantum Home 2.0 also includes features such as:
- Decreasing Deductible® and loss-forgiveness options that recognize customers for their loyalty.
- New discounts for customers who pay on time and for those with smart-home protective technology, including fire, burglar and water alarms.
- An enhanced water package that can cover sewer backups and hidden water damage.
- Equipment breakdown coverage for appliances, water heaters, etc.
As of December 31, 2021, our Quantum Home 2.0 product is available in 42 states and the District of Columbia.